Circles for ConnectionCollaboration & Conflict
When collaboration is difficult…
Conflict has many shapes and levels of escalation. Do you recognize these situations in your organization?
And most of all: how do you respond to conflict?
The ‘normal’ tension in collaboration
There is always tension in collaboration. Tension is energy, vitality and – when managed in a good way – creates dynamics that lead to change and growth.
Maybe you want to make better use of the diversisity in your team or organization.
Or maybe you are a little cautious or worried when you see the following phenomena:
- We want to become a self-steering organization, but it doesn’t really work and there is resistance
- Despite the individual qualities of people, the collaboration as a team doesn’t work out as you hoped
- Diversity is not really an added value, but rather it’s a ‘problem’
- Organisational change results in negativity and people don’t go along
Tension and stuckness in collaboration
Open disputes confront you with visible tensions. And sometimes you feel there is hidden discontent and frustration below the surface…
The following situations often occur:
- During meetings people are silent, but at the coffee machine the talking starts
- The atmosphere is heavy, but people behave politely
- People don’t speak up and spare one another to keep the peace, but the tension is growing
- The same heated discussions happen over and over again and people get irritated
- Managers are constantly fighting fires and it doesn’t really help
Destructive conflicts that seem unsolvable
Escalated situations often turn into painful conflicts. The situation is stuck and people make each other’s lives miserable.
Maybe you recognize this:
- The conflict spreads out like a fire and people get sucked in the negative conflict spiral
- Some people are a victim of mobbing or exclusion in a subtle or not so subtle way
- Conflicts do not get resolved, despite all the efforts, and they result in a toxic atmosphere
- The numbers of absenteeism, burn-out, and staff turn-over are alarmingly high
- Disagreements and rows have a long history, and nobody really knows anymore what it’s all about
How can I help you and your organisation?
Stop fighting, start talking!
Mediation is an effective strategy to deal with hidden tensions in your professional relationships or to stop an open conflict in the workplace.
Don’t wait too long: the sooner you start the conversation, the easier to build bridges.
Silvia is a certified mediator since 2009 (by the Federal Mediation Commission in Belgium).
She is also a lecturer in workplace mediation since 2007 (Mediv; KU Leuven; UCLL Leuven).
How do you respond in tense situations at work or when your team seems stuck?
Invest in your personal conflict resolution skills and develop a courageous and flexible attitude in the face of difficulties on the work floor.
Your response can make the difference.
Personal conflict coaching
Coaching enables you to take a healthy distance from a conflict and to take time to reflect.
Explore what is happening, increase your awareness of your reaction to tension or threat and figure out how to respond.
Make new choices: what can I do to bring change to the conflict, and how do I want to be in this difficult situation?
‘2-track’ team learning
Discuss the indiscussibles, clarify misunderstandings, build bridges, reconnect and heal (short term)
Gain insights in conflict resolution, develop powerful skills, invest in an open culture and build a productive work climate for the future (long term)
This process is an effective integration between training, team coahing and conflict mediation!
When you suffer from tensions at work and your professional functioning is impaired (e.g. stress; anger; anxiety).
When a conflict opens old wounds and triggers unhelpful defensive patterns (e.g. avoidance; pleasing).
When you feel lost and don’t know how to relate to others at work.
Psychotherapy can help.
“Most people prefer the conflicts they know to the resolutions they cannot completely imagine.”
I work with leaders, managers, directors, as well as with professionals, such as HR professionals, prevention consultants, process facilitators, team coaches, mediatiors and consultants.